Unifying data: Centralize sales pipelines and data across all integrated applications.Real-time customer interaction alerts: Get immediate updates on important customer interactions with your business.

Customer service dashboard: Allows teams to review their customer experiences and find ways to improve.

Customer data insights: Easily use AI to discover data and sales insights.

The Microsoft Dynamics CRM system also has a wide range of cloud-based business apps to support mobile device operations and enable sales managers and many others to work on the fly. The biggest perk of the Microsoft Dynamics CRM system is it contains an easy-to-use customizable dashboard to display priorities and sales data in a single interface. This go-to CRM software has robust capabilities, including editable grids, sitemap designers, and powerful business intelligence (BI), offering companies complete visibility and control.

We’ll also include details around pricing, target audiences, and available Enterprise Resource Planning (ERP) and CRM features.įirst, let’s figure out what is Microsoft Dynamics, how it works, and its ideal customer profile (which might not be you)! We’re highlighting 10 Microsoft Dynamic alternatives that can work better for you. That’s why so many organizations look for the best Microsoft Dynamics alternatives available to fit their specific needs. Additionally, separate Salesforce research discovered 68% of marketing leaders measure customer experience as a priority marketing KPI.īut let’s be real-not every business finds Microsoft Dynamics 365 as the end-all-be-all solution. A Capterra study found 45% of sales CRM users saw an increase in customer retention. Unfortunately, it’s sometimes a challenge to be proactive in customer relationship management while running your business, which is why CRM software platforms such as Microsoft Dynamics 365 come in handy.ĬRM software offers several benefits to sales teams and your marketing efforts. As a business owner, you know the value of building a solid client base and creating lasting relationships. That’s why it’s essential for organizations to learn how to best attract, nurture, and retain them. Customers are the backbone of any business.

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